Centrum pomoci

Chcete-li vytvořit účet peněženky, postupujte podle procesu registrace, který zahrnuje ověření vaší identity online, propojení účtu s vaším e-mailem a nastavení 6místného přístupového kódu.

Chcete-li přidat prostředky do své peněženky, postupujte podle kroků pro vklad kryptoměny z externí peněženky nebo pomocí platební brány fiat pro vklad. S každým vkladem přímo kupujete krypto (nebo stablecoiny) – zůstatky fiat nejsou v peněžence TENT podporovány.

Chcete-li poslat kryptoměnu do jiných peněženek, postupujte podle kroků pro zahájení transakce a vložte adresu peněženky příjemce nebo naskenujte QR kód.

To receive cryptocurrency, provide your wallet address to the sender and wait for the transaction to be confirmed on the blockchain. The length may vary according to the selected blockchain and network traffic.

Currently, TENT wallets are hosted with TENT so you don’t need any seed recovery phrase. To recover a lost or stolen wallet, install the app again and log in or register with the same email. Your balances will be re-linked. You can always contact the wallet support team for assistance.

If you experience payment errors, check for common issues such as incorrect wallet addresses or insufficient funds, or contact the wallet support team for assistance. The speed of blockchain transactions may vary.

To get a TENT card, click on the card icon in the TENT wallet and follow the instructions, including confirmation of your shipping address.

Once you receive your TENT card, click on the card icon in your TENT wallet to activate it. More detailed instructions will be included in the cover letter with your card.

TENT users do not need to take extra steps to transfer funds to the card. You can link a selected wallet to your card, and the transfer is done automatically before each card transaction.

If your card was permanently lost or stolen, you can block it permanently and apply for a new one. A temporary card lock (freeze) will also be available very soon.

To keep your wallet secure, follow best practices such as enabling biometrics in the menu Settings, keeping your 6-digit passcode and also your email box secure

Currently, your TENT wallet is hosted by TENT as a custodial wallet so the private keys are with TENT. Once we introduce the integrated self-custodial wallet later in 2023, you will have the choice to store your funds autonomously.

You can change your 6-digit passcode in the menu Settings.

To deactivate or close your account, you can close your account in the Settings menu. Please make sure your balance is swiped out before closing the account.

To view your transaction history, access your wallet and view the transaction history in each particular wallet.

If you have issues with transactions, such as incorrect amounts or incorrect addresses, contact the wallet support team for assistance.